Trust in digital technology is Internet’s next frontier, for 2018 and beyond

After decades of unbridled enthusiasm, bordering on addiction, about all things digital, the public may be losing trust in technology.

Online information isn’t reliable, whether it appears in the form of news, search results or user reviews. Social media, in particular, is vulnerable to manipulation by hackers or foreign powers.

Personal data isn’t necessarily private, and people are increasingly worried about automation and Artificial Intelligence taking humans’ jobs. Yet, people are both increasingly dependent on, and distrustful of, digital technology. They do not behave as if they mistrust technology. Instead, people are using technological tools more intensively in all aspects of daily life.

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